Consumers
Trust, safety, and responsible consumption
BETA VERSION - DRAFT ONLY
Why Consumers Matter in ISO 26000
Consumers drive markets and influence organizational behavior through their purchasing decisions. ISO 26000 emphasizes the importance of consumer protection, fair marketing practices, and access to accurate product information.
Organizations should prioritize consumer safety, respect privacy, provide transparent information, and engage in responsible marketing to build and maintain consumer trust.
Resources
26 resources relevant to Consumers stakeholders — documents, tools, and presentations tagged for your group.
Official Publications
(8)SGN Statement on 15th Anniversary of ISO 26000
Issued January 2025, this statement celebrates 15 years of ISO 26000 and urges National Standards Bodies to confirm the standard without revision. Reaffirms ISO 26000's enduring relevance for ESG, sustainable development, and organisational accountability.
Basic Introduction to ISO 26000 (Annex Slides)
The foundational slide deck for anyone new to ISO 26000 — covers scope, key concepts, principles, core subjects, and practical implementation guidance in an accessible visual format. ISO official training material from 2017.
SGN Statement on Continuing Relevance of ISO 26000
Official position statement sent to National Standards Bodies ahead of the 2025 Systematic Review. Makes the case that ISO 26000 should continue without revision, citing its influence on ISO 20400, ISO 37001, and regional legislation.
SGN Vision, Mission & Goals
Approved governance document setting out the Vision, Mission and Goals of the ISO 26000 Stakeholders Global Network. Defines SGN's mandate to promote and support ISO 26000 implementation worldwide.
Discovering ISO 26000
An accessible introduction from ISO Geneva — provides a basic understanding of ISO 26000 for newcomers. Explains what social responsibility means, who the standard is for, and how organisations can begin using it.
ISO Sustainability Brochure
Official ISO Geneva brochure with key definitions and terminology of ISO 26000. Covers the standard's scope, principles, core subjects, and guidance on integrating social responsibility throughout an organisation.
ISO 26000 Framework Overview
PowerPoint slides covering the ISO 26000 framework and its essentials. Ideal for training sessions, workshops, or introducing the standard to new teams — covers principles, core subjects, and integration guidance.
ISO 26000 Seven Core Subjects
Overview of the seven core subjects of ISO 26000: organisational governance, human rights, labour practices, the environment, fair operating practices, consumer issues, and community involvement and development.
Conference Materials
(4)ISO 26000 Global Forum 2024 — Agenda
Full agenda for the 2024 ISO 26000 Global Forum on Social Responsibility. Continues the series with updated perspectives on implementation, regional developments, and the standard's evolving role in ESG and sustainability.
ISO 26000 Global Forum 2022 — Agenda & Speaker Profiles
Full agenda and speaker profiles for the December 2022 ISO 26000 Post-Pandemic Global Forum on Social Responsibility. Features 14 expert presentations covering country implementations, business applications, and knowledge tools.
A Canadian Perspective on ISO 26000 and the Law — Kernaghan Webb
Kernaghan Webb (Canada) examines how Canadian law intersects with ISO 26000, exploring legal dimensions of social responsibility, consumer protection frameworks, and the standard's potential influence on regulatory approaches.
ISO 26000 Application in Beijing 2022 Winter Olympics — Li Li
Li Li (China) presents how ISO 26000 was applied to the Beijing 2022 Winter Olympics — a landmark case of using social responsibility guidance in mega-event planning, covering sustainable procurement, community engagement, and environmental management.
Workshop & Peer Learning
(12)Pandemic Implications on Environment — Khawla Al-Muhannadi (Sep 2021 NGO Global Dialogue)
Khawla Al-Muhannadi, President of Environment Friends Society (Bahrain) and the NGO Ambassador who organised this Global Dialogue, presents on the environmental dimension of the COVID-19 pandemic — economic shock figures from UNCTAD and the ILO, and what the disruption meant for environmental protection.
Stampede Disasters and ISO 26000 — BK Khanna (Oct 2023 NGO Corner)
BK Khanna presents on stampede disasters from a social responsibility perspective — examining crowd management failures, accountability in public events, and how ISO 26000 principles apply to preventing and responding to mass casualty incidents.
ISO 26000 Implementation in Nigeria — Felicia Monye (Sep 2022)
Felicia Monye presents Nigeria's experience with ISO 26000 implementation — comparing the Nigerian context with China's approach in a peer learning session, covering regulatory environment, industry challenges, and paths to broader adoption.
Development and Implementation of ISO 26000 in China — Gefei Yin (Sep 2022)
Gefei Yin (China) presents on the development and implementation of ISO 26000 in China — covering national adoption milestones, industry uptake, and lessons learned from the Chinese experience with social responsibility standards.
ISO 26000 in the Healthcare Sector — Session Recording (Apr 2022)
Full recording of the April 2022 SGN Peer Learning Workshop on ISO 26000 in the healthcare sector — exploring how hospitals, health systems, and pharmaceutical organisations can apply social responsibility principles to patient rights, community health, and ethical procurement.
ISO 26000 in the Healthcare Sector: the TripppleCare Approach
Lex Eschauzier (Constantis) sets out TripppleCare, a healthcare sustainability methodology built directly on the ISO 26000 framework — mapping all seven core subjects onto healthcare operations, with two of them re-worded for the sector ('consumer issues' as patient-centred healthcare, 'fair operating practices' as influence across the care chain), an eight-step implementation toolkit, and a 40-question ISO 26000 self-declaration structure that also folds in the SDGs and GRI.
Situation of Gaza Strip Dealing with COVID-19 — Nur Al-Aagha (Sep 2021 NGO Global Dialogue)
Nur Al-Aagha presents on the pandemic in the Gaza Strip — 2 million people in 365 km², among the most densely populated areas in the world and under blockade for over a decade, and what that combination meant for any COVID-19 response.
Vulnerable Groups & COVID-19 — Audio Transcript (Sep 2021 NGO Corner)
Audio transcript of the September 2021 NGO Global Dialogue on COVID-19 impacts on vulnerable groups — organised by NGO Ambassador Khawla Al-Muhannadi. Includes Carolyn Schmidt's presentation on ISO 26000 and vulnerable groups, plus contributions from NGO experts on local-specific impacts.
Impacts of the Pandemic on Vulnerable Groups, Brazil — Pedro Cunha (Sep 2021 NGO Global Dialogue)
Pedro Cunha of LACEMOS presents the Brazilian picture — opening from the premise that the virus itself makes no distinction between those it infects, while the conditions people live in decide who survives it.
NGO & Vulnerable Groups — Carolyn Schmidt
Carolyn Schmidt presents on NGO engagement with vulnerable populations through the lens of ISO 26000 — covering human rights due diligence, inclusive stakeholder identification, and community development approaches for the most marginalised groups.
Impacts of the Pandemic on Vulnerable Groups, India — Reshma Sambare (Sep 2021 NGO Global Dialogue)
Reshma Sambare, Founder-President of the Jhep Foundation (India), presents the foundation's COVID-19 relief work and what it revealed about which groups fell through every safety net during the pandemic.
AAR Japan's COVID-19 Response for Persons with Disabilities — Horie Yoshiteru (Sep 2021 NGO Global Dialogue)
Horie Yoshiteru presents AAR Japan's pandemic response for persons with disabilities — an international NGO reaching the most vulnerable populations worldwide, and what disability considerations during a COVID-19 outbreak actually require in practice.
External Resources
(2)ISO — ISO 26000 Social Responsibility (official)
The official ISO page for ISO 26000:2010, “Guidance on social responsibility” — the authoritative source on the standard. ISO 26000 provides guidance rather than requirements and is not certifiable. Includes the catalogue record where the full text can be obtained.
ISO26000.info — Independent Guidance on ISO 26000
An independent reference on ISO 26000 maintained by Staffan Söderberg, Vice Chair of the ISO working group that developed the standard. Offers free guidance, definitions, tools and FAQs, and documents linking ISO 26000 to the UN Global Compact, GRI, the OECD Guidelines and the SDGs. (Independent — not an official ISO publication.)
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